Case Study: CreditCall achieves consolidated, scalable monitoring across its distributed payments infrastructure with ITRS Opsview

CreditCall - Customer Case Study

CreditCall is an award-winning payment gateway provider serving online, mobile, attended and unattended channels across parking, vending, ticketing and retail in the UK, US, Canada and Europe. As the business scaled, maintaining a mix of home‑grown monitors and an outdated Nagios setup became unsustainable; CreditCall needed fully distributed monitoring for about 200 servers across multiple locations and a consolidated view of their IT estate with streamlined integration to a third‑party help‑desk.

After evaluating options including SolarWinds and reassessing Nagios, CreditCall chose Opsview for its competitive pricing, flexible reporting and dashboards, comprehensive support and professional services. They trialed Opsview Core and Pro, then migrated to Opsview Enterprise with assistance from Opsview’s professional services—delivering a consolidated, consistent monitoring platform with advanced features and improved integration and support.

CreditCall

Jeremy Gumbley

Chief Technology Officer