Case Study: Svenska Spel achieves scalable 24/7 monitoring with ITRS OP5 Monitor

Using monitoring to stay competitive in the 24/7 gambling industry

Svenska Spel, a state-owned gambling corporation and market leader in Sweden, faced a significant challenge when the industry was deregulated, ending its monopoly. To stay competitive, it needed to provide flawless customer service, but its massive and complex IT estate with over 30,000 connected devices made accurate manual monitoring impossible, putting customers at risk of outages. To address this, Svenska Spel turned to vendor ITRS Group for an updated monitoring solution.

The solution implemented was ITRS Group's OP5 Monitor, which was integrated with Svenska Spel's numerous existing data sources through an auto-discovery tool. This provided a fully-streamlined view of the entire IT environment on user-friendly dashboards. The ITRS Group solution eliminated manual labor, enabled the team to focus on providing the best customer service, and crucially helped avoid system outages to ensure the company remains competitive in its 24/7 industry.

Svenska Spel

Kristofer Söderberg

Technical Project Manager