Case Study: Stadtwerke Speyer improves IT monitoring and SLA reporting with ITRS Opsview

Stadtwerke Speyer GmbH improves IT reporting for 30,000 customers with ITRS Group

Stadtwerke Speyer GmbH, a German utility provider, faced the challenge of monitoring its large and complex IT infrastructure spread across two datacenters. With a mix of Windows and Linux systems, the company needed to improve SLA reporting to its managed hosting customers and ensure the reliability of its automated business processes, which are critical for onboarding new customers in a competitive energy market. To address this, they turned to ITRS Group and implemented the Opsview monitoring solution.

By deploying ITRS Opsview, Stadtwerke Speyer gained a single pane of glass for visibility across its entire infrastructure. The solution provided scalable monitoring, enabled the delivery of branded SLA reports to customers, and integrated directly with their ticketing system for improved accountability and faster incident response. This has helped the utility provider improve customer trust and better demonstrate the value of its IT services.

Stadtwerke Speyer GmbH