Case Study: CDL Limited achieves proactive capacity planning and right-sizing with ITRS Capacity Planner

CDL Limited - Customer Case Study

CDL Limited, a company experiencing significant seasonal traffic spikes and a lack of capacity planning tools, needed a solution to ensure its IT estate was right-sized and could proactively meet future business demands to prevent service outages. They selected ITRS Group's Capacity Planner solution for its unique integration with their ServiceNow ITSM tool and its managed service approach, which provided access to expert data scientists.

The solution from ITRS enabled proactive, machine-learning-driven alerts and Forward Thinking scenario modeling, allowing CDL to prevent an average of four major incidents per month and avoid spending approximately £15,000 on a new physical host through right-sizing. The implementation by ITRS Group led to significant ROI, improved stability during peak periods like Christmas, and a true partnership that shaped the product's development to meet CDL's specific needs.

CDL Limited

Michael Roberts

Capacity Manager