Case Study: Lake County, Illinois saves $250,000 annually with Itron AMI and analytics

Leveraging Itron AMI and Analytics to Save $250,000 Annually While Enhancing Customer Service & Water Conservation

Lake County, Illinois Public Works Department needed a better way to read meters, bill customers regularly, and gain visibility into leaks and water usage across a large service territory. The county had been manually reading meters every 60 days, which made billing slow and provided little insight into consumption patterns or conservation opportunities. Itron provided a hosted AMI solution with analytics to automate meter reading and improve operations.

With Itron’s AMI network and analytics, Lake County began capturing hourly consumption data, reduced meter-read and billing cycle time from up to six days to one, and improved customer service with more informed leak alerts and online usage access. The utility also reduced staffing needs in meter reading and billing and eliminated contractor driving costs, helping save an estimated $250,000 annually while supporting water conservation efforts.

Lake County, Illinois

Kathleen Dalessandro

Chief Account Specialist