ITRM
18 Case Studies
A ITRM Case Study
C.P Hart, a luxury bathroom supplier with showrooms across the UK, faced collaboration challenges when remote work exposed the limitations of its on-premises telephony system. During the pandemic, they needed a rapid, low-risk migration to a cloud solution without disrupting their busy Christmas trade. They partnered with ITRM to implement a new unified communications system.
ITRM managed a remote implementation for 170 users, migrating them to the Horizon Collaborate cloud platform. They secured over £20,000 worth of hardware through partner funding and provided full staff training. The solution enabled instant system changes, introduced fraud prevention alerts, and provided enhanced call reporting. ITRM delivered the project on time, allowing C.P Hart's teams to collaborate effectively.