Case Study: Xerox regional representative achieves reliable partner portal support with Itransition

Xerox - Customer Case Study

Xerox’s regional representative relied on a global partner portal with around 10 GB of proprietary documents, used to share product information, training materials, and sales resources across thousands of resellers. Because the portal was critical to automating workflows and improving productivity, Xerox needed dependable support and maintenance from Itransition to keep the platform running flawlessly.

Itransition provided ongoing support for the portal, including system monitoring, database profiling and optimization, hosting migration to ActiveCloud, and backup and recovery implementation, with Zabbix used to track availability and key server KPIs. The result was a more stable, compliant hosting setup with improved performance, faster issue resolution, and data protection against outages or infrastructure failures; Itransition continues to handle monthly checks and customer requests.

Xerox