Case Study: US IT and Software Development Company achieves reliable mobile bank app support with Itransition

US IT and Software Development Company - Customer Case Study

The US IT and Software Development Company needed ongoing support for a mobile bank app used by bank employees during large promotional events, but the locally installed iPad application was difficult to diagnose and prone to performance and timeout issues. Itransition provided Level 1 support for the solution, along with documentation and end-user support, to keep the app running smoothly throughout its lifecycle.

Itransition built a feedback form and support process, classified and resolved incoming requests, and escalated complex issues to Level 3 analysis when needed. This led to faster issue resolution, a knowledge base for future reference, and successful fixes to application and environment problems, including timeout crashes; the customer was satisfied and returned to Itransition with a new project.