Case Study: Tenancy Deposit Protection Company achieves digital transformation and unified deposit management with Itransition

Tenancy Deposit Protection Company - Customer Case Study

The Tenancy Deposit Protection Company, a UK government-approved provider of tenancy deposit protection, needed to digitally transform its business and unify several disparate systems into a single tenancy deposit solution. Working with Itransition and SAP Hybris, the company aimed to streamline deposit protection, dispute handling, and retail operations for landlords, agents, and tenants.

Itransition implemented a SAP Hybris-based platform integrated with SAP Business ByDesign and SecureTrading, while also rescuing and improving inherited code quality. The solution automated deposit creation, management, payments, and dispute resolution, helping the customer achieve 50% faster time to market, 25% growth in its customer base, and a stable platform now supporting about 1.6 million protected deposits.