Case Study: IATA achieves $200k in license savings with Itransition’s Jira Service Desk Cloud migration

IATA saves $200k and modernizes Atlassian migration with Itransition

The International Air Transport Association (IATA) needed to migrate from ServiceNow to Jira Service Desk Cloud to simplify integration with its existing Atlassian tools and reduce licensing costs. With over 40 business-critical systems processing 10,000+ support tickets monthly, IATA engaged Itransition, an Atlassian Gold Solution Partner, to handle the complex implementation and data migration.

Itransition successfully implemented and configured Jira Service Desk Cloud, migrating thousands of legacy tickets and automating key workflows without custom plugins. The project delivered $200k in license savings and achieved a 4.8 out of 5 satisfaction rate from IATA, with the lowest amount of issues detected during testing compared to their other projects.

International Air Transport Association (IATA)