Case Study: Headway Thames Valley streamlines secure data collection with Itransition’s Salesforce solution

Headway Thames Valley cuts data processing time 5x with Itransition

Headway Thames Valley, a charity supporting individuals with brain injuries, faced a time-consuming and insecure process for gathering sensitive patient data through password-protected Word documents. They partnered with Itransition, a Salesforce consultant, to automate and secure this data collection.

Itransition developed a secure, adaptive online form built directly within Headway Thames Valley's Salesforce CRM using Lightning Web Components. The solution automated contact creation, integrated reCAPTCHA for security, and was optimized for mobile use. Itransition's implementation reduced the time and effort required for data processing by five times, significantly streamlining the charity's workflows.

Headway Thames Valley