Case Study: Crisis cuts Atlassian costs and speeds issue resolution with Itransition

Crisis cuts Atlassian license costs by 75% with Itransition

The UK charity Crisis faced challenges after its Agile transformation, as its staff lacked the knowledge to properly utilize its new Atlassian Jira and Confluence tools, leading to inefficient workflows and stalled adoption. They engaged vendor Itransition, an Atlassian Gold Solution Partner, to audit their processes and provide expert consulting and training to optimize their use of the platforms.

Itransition cleaned up and streamlined the charity's Jira instance by archiving old projects and simplifying workflows, then provided tailored training to employees. The solution delivered by Itransition reduced technical issue resolution time for the IT team by 80% and slashed the organization's Atlassian license costs by 75%, while also tripling the number of active users.

Crisis