Case Study: Cerulean achieves faster after-sales support with Itransition’s unified client gateway

Cerulean speeds after-sales support 6x with Itransition

Cerulean, a market leader in test and measurement solutions, faced a challenge with its lengthy after-sales maintenance process. Their engineers struggled to quickly access necessary client details, equipment documentation, and spare parts because the data was siloed across four disjointed sources: a CRM, a DMS, and two separate websites. To unify this data and speed up service, Cerulean partnered with vendor Itransition to develop a client gateway.

Itransition developed and implemented the MiCerulean gateway, a unified web application that integrated the four data sources. The solution provided on-the-go access to all necessary information, streamlining the maintenance workflow. This resulted in document searching becoming six times faster, spare parts ordering twice as fast, and a twenty percent reduction in costly on-site visits, significantly improving the efficiency of Cerulean's after-sales service.

Cerulean