Case Study: a climate solutions provider and developer streamlines Atlassian operations with Itransition

a climate solutions provider cuts Jira admin time 30% with Itransition

The customer, a climate solutions provider and developer, needed to scale and optimize its Atlassian suite (Jira, Jira Service Management, Confluence) to handle a growing volume of internal service requests. Despite tripling its internal Atlassian team, the company struggled with time-consuming manual processes and a lack of automation for its HR and accounting departments. Itransition was engaged to audit, improve, and provide ongoing support for their cloud solution.

Itransition performed a comprehensive audit and then implemented tailored JSM configurations, built custom integrations for HR and accounting workflows, and created specialized team dashboards. The solution automated processes and provided ongoing license management. As a result, the customer can now process approximately 1,000 requests weekly across 10 service projects, saved 10% on annual Atlassian costs, reduced HR process management time by 10%, and saved 30% of its Jira admins' time.