Case Study: Ocean Spray streamlines billback processing with iTradeNetwork, Inc.'s Enhanced Billback Solution

Ocean Spray - Customer Case Study

Ocean Spray, North America’s leading juice brand and an agricultural cooperative, was struggling with a confusing, manual billback process spread across email, fax, paper, customer portals, and spreadsheets. The company needed a better way to interpret, reconcile, and validate billback claims, and turned to iTradeNetwork, Inc. and its Enhanced Billback Solution.

iTradeNetwork, Inc. implemented a database-driven Enhanced Billback Solution integrated with Ocean Spray’s OMS, creating a single, normalized view of all 867 billback data. The result was faster processing, fewer manual entry and reconciliation errors, improved data quality, and lower costs, with Ocean Spray noting that iTradeNetwork helped them get better data faster and streamline its most unwieldy financial processes.

Ocean Spray

Brad Dowie

Trade Marketing Manager