Case Study: DecisionWise achieves better IT support and cloud strategy guidance with i.t.NOW

DecisionWise boosts IT support for 40 staff with i.t.NOW

DecisionWise, a company specializing in employee feedback and culture analysis, faced challenges with its IT infrastructure after unsatisfactory experiences with two previous providers. They partnered with vendor i.t.NOW in 2019 for network administration, help desk support, and general technical assistance.

i.t.NOW provided a solution by expertly assessing DecisionWise's needs and advising against an initially planned cloud migration, instead implementing a more suitable on-premise server. This critical thinking led to a highly effective resolution, with the customer expressing full confidence in i.t.NOW's ability to reliably solve every ticket and provide a superior level of professional service.

DecisionWise