Case Study: TaxAudit achieves reduced downtime and greater IT productivity with ITinvolve

Taxresources, Trusted by Millions for Audit Defense, Puts Its Trust in ITinvolve for Service Management

TaxResources (doing business as TaxAudit), the nation’s leading audit defense firm with over three million members, faced inefficient IT knowledge management and a cumbersome, mostly manual change process based on SharePoint workspaces and documents. The IT team wanted an easy-to-use, low-maintenance alternative rather than building a homegrown system or adopting heavyweight CMDB solutions.

They implemented ITinvolve for Service Management, which delivers Active Knowledge Delivery, social knowledge management, impact analysis, in-context collaboration and virtual process enablement. The result: faster, better-informed decisions, reduced downtime and change-related issues, and an expected productivity gain of about an hour per IT staff member per week — all with lower ongoing maintenance and stronger IT agility.

TaxAudit

Matt Estes

Director, Strategic Initiatives