Case Study: PROS achieves improved cloud service delivery and reduced change risk with ITinvolve

Pros Selects ITinvolve to Help Manage Knowledge, Changes in Cloud Operations

PROS, a global leader in B2B pricing and revenue management software, needed a better way to manage the complexity of its SaaS-based cloud operations. The company faced challenges understanding critical relationships and dependencies among virtual devices, applications, policies, business services and people, and wanted to reduce risk and improve service delivery when making changes.

PROS implemented ITinvolve’s cloud-based Social Knowledge Management and Change Management tools (built on Force.com) to provide a single source of federated knowledge and clear visibility into relationships and change impact. The solution improved decision-making, reduced change-related risk, increased operational effectiveness, and materially improved service delivery for PROS’s cloud services.

PROS

John Salch

Vice President, Technology and Platforms