Case Study: Jalasoft Corp. achieves faster change management and a 50–75% reduction in IT administrative burden with ITinvolve

Defining key relationships in a fast growing complex IT environment

Jalasoft Corp., a fast‑growing IT services firm, faced the challenge of documenting and maintaining relationships between rapidly multiplying computers, devices and the people who manage them. Critical asset and process information was scattered across Word documents and spreadsheets, leading to stale data, wasted staff time and slower incident response.

By implementing ITinvolve for Change Management (Technology Objects Manager) — a cloud-based, Force.com solution with a social-style interface — Jalasoft centralized authoritative asset relationships, automated change and incident records, and made information accessible 24/7. The result was a 50–75% drop in administrative burden, faster mean time to resolution, simpler audits, quicker onboarding and more efficient, accountable change management at lower cost.

Jalasoft Corp.

Jeff Pollard

Senior Business Strategist