Case Study: Hill International achieves reduced IT change risk and improved service stability with ITinvolve Service Manager

Building for the Future Hill International Selects ITinvolve

Hill International, a global leader in managing construction risk with 4,600 professionals in 100 offices, faced a manual, disconnected IT change management process that caused approval delays, information silos and unplanned outages—putting critical project management services and revenue at risk.

To address this, Hill implemented ITinvolve Service Manager, using collaborative process workspaces to centralize information, engage the right experts, and continuously validate environment documentation. The solution reduced change risk, improved approver confidence and service stability, and Hill plans to expand ITinvolve as its enterprise platform of choice for IT collaboration.

Hill International

Michael Petrisko

Senior Vice President and CIO