Case Study: GenWorks Health achieves stress‑free, faster travel and 14% cost savings with ITILITE

ITILITE helps GenWorks Health reduce last minute travel stress

GenWorks Health, a Bengaluru-based healthcare technology provider with 400+ employees, faced fragmented travel booking, last-minute reservations that caused budget overruns and stress, no on-call traveler support, and no mechanism to track travel spend. To address these challenges they engaged ITILITE and adopted its self-booking platform combined with the ITILITE Support and Resolution Center (SRC) and analytics dashboard.

ITILITE implemented a fully automated, multi-leg travel and accommodation booking solution with 24x7 chat/phone/email support and built-in policy controls and analytics. As a result, GenWorks Health achieved 30-minute turnaround for 75% of trips, 24x7 support coverage, 14% annual travel-cost savings, 100% platform adoption, and a 93% client satisfaction score, while finance teams gained spend visibility to better predict budgets.

Genworks Health

Kiran Thadimarri

Chief Finance Officer