Case Study: Capillary Technologies achieves 12% savings and 100% policy-compliant bookings with ITILITE

Capillary Technologies delights employees through gamified business travel

Capillary Technologies, a Bengaluru‑headquartered IT services firm with 850+ employees and 10+ global offices, faced fragmented, paper‑based T&E policies, frequent budget overruns from last‑minute bookings, reliance on third‑party sites, and poor on‑trip support. To address these issues, Capillary engaged ITILITE and adopted ITILITE’s integrated business travel and expense management platform, moving bookings off the travel desk and paper processes onto a single digital solution.

ITILITE implemented a one‑app booking experience with integrated policy controls, approvals, a travel wallet, a gamified rewards program and 24x7 support, plus insights dashboards for finance. The result: employees drove 8–12% additional savings via gamified choices (delivering ~12% savings through budget‑compliant bookings), 100% policy‑compliant bookings, simplified reconciliation, improved planning, and a 4.5 average trip rating — all enabled by ITILITE.

Capillary Technologies

Iqbal Ahmed

Vice President, Human Resources