Case Study: Build Health International achieves 100% project-level travel spend tracking with ITILITE

Build Health International achieves 100% project-level spend mapping with ITILITE

Build Health International (BHI), a non-profit healthcare organization, faced significant challenges managing travel for its teams building hospitals in remote locations. Their manual, spreadsheet-based process made it nearly impossible to accurately track and report travel spend to specific projects for grant reimbursements. Additionally, their previous travel support was unreliable and could not handle complex itineraries, creating critical risks for project timelines. They turned to the vendor ITILITE for a solution using its corporate travel and expense management platform.

By implementing ITILITE's platform, BHI gained a system where every booking is automatically tied to a project code, ensuring 100% project-level spend mapping. The vendor provided fast and reliable human support, with agents available in under 15 seconds to handle last-minute changes and complex bookings to remote destinations. This resulted in a 2x increase in platform adoption among travelers and gave BHI complete financial clarity, transforming travel from a major challenge into a reliable operation.

Build Health International