Case Study: a top-7 U.S. credit union cuts onboarding time from 5 days to 15 minutes with Itexus’ digital KYC/KYB platform

Top-7 U.S. Credit Union cuts onboarding from 5 days to 15 minutes with Itexus

The customer, a top-7 U.S. credit union, faced challenges with its slow, manual, and paper-based customer onboarding process, which took over five days and was prone to errors. They hired Itexus to build a digital customer onboarding platform to automate KYC/KYB verifications and integrate with their legacy core banking system.

Itexus implemented an omnichannel digital onboarding platform with automated identity verification, document scanning, and instant funding. The solution reduced the account-opening time from five days to just 15 minutes, processing over 5,000 applications monthly with 99.95% uptime while achieving full SOC 2 and ISO 27001 compliance.