Case Study: DX achieves faster order processing and improved cash flow with ITESOFT

DX - Customer Case Study

DX is the UK and Ireland’s largest independent logistics network operator, handling around 1 million incoming documents a year across 50 locations. The company was relying on a manual data entry team to process waybills, consignment notes, despatch notes and collection manifests, creating a slow, labor-intensive billing workflow with human error risk and delays of up to 10–15 days. DX turned to ITESOFT and its FreeMind Enterprise capture solution to modernize the process.

ITESOFT implemented a flexible, knowledge-based document capture system that could adapt to DX’s existing forms and improve OCR accuracy without a template-based approach. The result was more than 50% of sales order documents fully automated, a 67% reduction in processing time, a backlog cut from 14 days to zero, and costs reduced by 61%, with improved cash flow and an ROI of under two years.

DX

Ian Pain

Chief Financial Officer