Case Study: InPost reinvents contact-free parcel delivery with iteo

InPost reaches 15M downloads with iteo

InPost, a leading logistics company, faced challenges with their costly and inefficient SMS-based parcel pickup system, which was prone to fraud and created delays, especially during peak holiday seasons. They partnered with iteo to develop a modern mobile application to streamline operations and improve customer communication.

iteo delivered native iOS and Android apps featuring innovative solutions like remote parcel locker opening, MultiLocker, and labelfree shipping. The results were highly successful, with the app winning multiple Mobile Trends Awards and growing to over 15 million downloads. For the customer, this eliminated tens of millions of monthly text messages, drastically accelerated the pickup process, and created a highly effective new channel for user engagement.

InPost