Case Study: Largest Wireless Telecommunications Company accelerates router upgrades with Itential

U.S. Telecommunications Giant Automates Router Upgrades, Accelerates Cycle Time by 4,400% with Itential

The largest wireless telecommunications company, with over 150,000 employees, faced a critical challenge: it had 10,000 annual network updates to perform but only 1,000 hours of available maintenance windows. Needing to avoid network destabilization, the company required an automation solution to accelerate its manual processes and overcome impending operational expense restrictions.

The company implemented the Itential Automation Platform to automate its router upgrades and core network changes. Itential enabled them to reduce the cycle time per router from 4 hours to 45 minutes, increasing the number of devices upgraded in a single window by 4,400% and resulting in over $200,000 in cost savings per upgrade cycle while eliminating the risk of human error.