Case Study: Large Multinational Financial Technology Company achieves self-serve SD-WAN configuration and compliance with Itential

Top FinTech Firm Delivers Self-Serve Automation for SD-WAN Configuration & Compliance With Itential

Large Multinational Financial Technology Company needed a way to scale its managed SD-WAN services across a diverse customer base while standardizing configuration, maintaining compliance, and reducing dependence on custom scripts and Ansible Tower. The team also wanted a self-service model for Day 2 changes, but lacked an integrated platform that could support different customer environments and expose automation to end users. Itential provided the automation and orchestration platform used to address these needs.

With Itential, the company implemented self-serve SD-WAN configuration and compliance workflows through ServiceNow, using low-code orchestration, API and CLI integration, and support for existing Ansible playbooks. Itential enabled standardized, compliant SD-WAN delivery at scale, cutting new branch configuration time from 83 hours to 4 hours and reducing compliance audit time from 106 hours to 6 hours. The result was significant efficiency gains, including monthly FTE savings of 44.98% for branch setup and 56.88% for compliance audits.