Case Study: Tier 1 Service Provider Accelerates Router Upgrades with Itential

Tier 1 Service Provider Achieves 4,400% Increase in Router Upgrades Per Cycle with Itential

Tier 1 Service Provider, a major communications service provider, needed a way to complete critical router upgrades within tight maintenance windows while reducing manual errors, risk of downtime, and rising operational burden. With thousands of network maintenance jobs to manage and limited time and staff available, the team looked to Itential for an automation-driven approach to streamline router upgrade operations.

Using the Itential Platform, Tier 1 Service Provider automated and orchestrated router upgrades with pre- and post-checks, validation, and rollback support across its network. Itential cut upgrade time per router from 4 hours to 45 minutes, boosted maintenance-window throughput from 2 to more than 90 router updates, automated 10,000 jobs annually, and helped deliver more than $200k in savings per upgrade cycle while significantly reducing human error and downtime risk.