Case Study: S&P Global achieves same-day network service delivery with Itential

S&P Global Delivers Same Day Network Services Through Self-Service Automation with Itential

S&P Global, a global financial information and data analytics company, needed to speed up deployment of new applications and technologies across a hybrid environment spanning multiple cloud providers, data centers, and network domains. To improve agility without adding headcount or sacrificing security, the company turned to Itential and its Automation Platform for self-service network automation and orchestration.

With Itential, S&P Global automated network service workflows across cloud and on-premises environments, integrated with systems like ServiceNow, and enabled reusable, no-code automation for domain experts. The results were significant: manual effort dropped by 80-90%, service completion times fell from days to hours, firewall configuration changes went from days to minutes, and firewall rule changes were reduced from minutes to seconds.

S&P Global

Guruprasad Ramamoorthy

VP, Global Head of Network Architecture, Engineering & Operations