Case Study: Southern California Edison achieves AI-ready grid automation with Itential

Southern California Edison cuts manual grid effort by 80% with Itential

Southern California Edison (SCE) faced the challenge of modernizing its extensive grid infrastructure, which spans 600 substations and 200 telecom sites, while tens of thousands of new devices were being added. Scripts and spreadsheets were no longer sufficient, leading to slow device onboarding and unreliable data that hindered AI initiatives, all with a mandate to avoid increasing operational costs. SCE partnered with vendor Itential to implement its vendor-agnostic orchestration platform as a solution.

The solution provided by Itential enabled SCE to automate processes like zero-touch provisioning and lifecycle management, creating a governed execution layer for its AI project, ORCA. The results included an 80% reduction in manual effort, compressing device onboarding from weeks to minutes, and eliminating over a thousand manual hours per month, all achieved without adding headcount.

Southern California Edison