Case Study: Rush University Medical Center streamlines network service delivery with Itential

Rush University Medical Center cuts IP reservations from hours to minutes with Itential

Rush University Medical Center, a healthcare network spanning three hospitals and over 30 remote sites, faced a challenge as its manual network workflows were consuming resources and hindering strategic initiatives. The multi-vendor environment required high uptime for patient care, but initial automation attempts with scripts did not scale. They needed a centralized orchestration platform from a vendor like Itential to overcome these obstacles.

The solution implemented was the Itential automation platform, which provided multi-domain, multi-vendor orchestration with ServiceNow integration and low-code workflow building. The measurable impact was significant, cutting the time for IP reservations from hours to minutes. Itential also streamlined service delivery across the entire footprint, provided a stronger security posture, and laid the foundation for future automated threat response.

Rush University Medical Center