Case Study: North American Utilities Company achieves regulatory compliance and config management automation with Itential

North American Utilities Company Mitigates Regulatory Network Compliance Fines with Itential Automation & Orchestration

North American Utilities Company turned to Itential to tackle a major Field Area Network refresh while avoiding costly NERC-CIP regulatory compliance fines. Their team was struggling with manual change processes, inconsistent inventory updates across multiple sources of truth, and the need to standardize and maintain configurations across 12,000+ devices without adding headcount.

Using Itential’s automation and orchestration platform, the utility automated configuration updates, backups, onboarding, and remediation, while integrating with systems like Infoblox and other sources of truth. Itential helped the company reduce deployment time and cost by over 30%, remediate config drift in minutes, and expand automation to low-code and no-code network engineers, putting them on track for a more efficient, compliant, and scalable network operation.