Case Study: a major U.S. communications company achieves 10% order growth with Itential Automation Platform

Major U.S. Communications Company Automates SD-WAN Services to Recognize 10% Increase in Revenue

A major U.S. communications company was preparing to launch a new SD-WAN service but faced the challenge of a high volume of expected service requests. They needed to dramatically reduce the manual steps in their process to quickly onboard customers and avoid a backlog. To address this, they turned to Itential and leveraged the Itential Automation Platform to automate their workflows.

Itential's solution automated the entire SD-WAN branch onboarding process from sales entry in Salesforce to final service activation. This automation reduced the time to configure and activate the Meraki service to under 10 minutes. As a result, the communications company achieved a 10% growth in orders per quarter, which directly increased their revenue.