Case Study: a major U.S. domestic airline eliminates configuration-based downtime with Itential

Major U.S. Airline Eliminates Network Downtime by Implementing Golden Configuration Across 5,000+ Devices with Itential

A major U.S. domestic airline company worked with Itential to address configuration-driven network downtime across its rapidly growing network. The airline was struggling with bad configurations, configuration drift, and limited staffing and change windows, which contributed to more than 47 hours of production downtime in a year and major operational and customer-impacting disruptions.

Using Itential’s Automation Platform and configuration management capabilities, the airline implemented Golden Configuration templates and orchestrated workflows across 5,000+ devices, including 3,500 routers and 1,500 devices at 100+ airports. The result was the elimination of configuration-based outages, an 83% reduction in engineer time and effort for configuration management, and faster compliance remediation and standardization across the network.