Case Study: Lumen achieves 10% SD-WAN order growth with Itential

Lumen Automates SD-WAN Services to Recognize 10% Increase in Revenue

Lumen partnered with Itential to automate SD-WAN service delivery as it prepared to launch a new offering and meet expected high demand. The telecommunications provider needed to speed up deployments, reduce manual work, eliminate revenue leak from slow turn-ups, and enable self-service for customer requests.

Using Itential’s automation and orchestration platform, Lumen streamlined SD-WAN onboarding and branch management from Salesforce order entry through device shipping, configuration, and activation. The solution reduced end-to-end Meraki SD-WAN configuration time to under 10 minutes, automated notifications and exception handling, and drove 10% growth in SD-WAN orders per quarter.

Lumen