Case Study: Lumen reduces network activation and provisioning times with Itential

Lumen Automates & Orchestrates its Network Operations to Drive Business Transformation with Itential

Lumen, a global telecommunications provider with 50,000+ employees, needed a way to unify increasingly complex network operations across 60 countries and multiple domains. To manage order workflows, service provisioning, and service assurance across edge and hybrid cloud environments, Lumen turned to Itential and its Automation Platform.

Using the Itential Automation Platform, Lumen implemented an API-first, machine-first orchestration layer that integrated 50+ internal systems and network technologies to streamline field operations, service delivery, and service assurance. With Itential, Lumen reduced customer activation times by 70%, cut order routing from 40 days to 1, and shortened VPN provisioning from more than 2 weeks to 2 days, creating about 2 weeks of additional revenue per customer.

Lumen

Richard Batelaan

EVP North America Operations