Case Study: Leading Digital Payments Provider eliminates manual network changes with Itential

Leading Digital Payments Provider Eliminates Manual Change Processes Across Hybrid Cloud Networks through Self-Service Automation with Itential

Leading Digital Payments Provider, in the banking and financial services industry, was struggling with network vulnerabilities caused by manual change processes and siloed scripts across a large, distributed hybrid cloud environment. Despite existing Ansible and Terraform efforts, the team needed a scalable way to automate network operations, improve adoption, and reduce risk. They turned to Itential and its Automation Platform to help address these challenges.

With Itential, the customer implemented self-service network change management, configuration management, firewall updates, load balancer management, software upgrades, and Golden Configuration standardization, including ServiceNow integration and reuse of existing scripts. The results were significant: engineers without coding expertise could use automation, routine network changes were completed 90% faster, load balancer configuration updates were 80% faster, and firewall configuration updates were 50% faster.