Case Study: a major U.S. communications service provider cuts router provisioning time by 70% with Itential and Cisco NSO

Itential Automates Router Provisioning & Activation for Major U.S. Communications Company, Reducing Time by 70%

The largest communications service provider faced a challenge in manually provisioning routers for new business customers, a slow process that required multiple teams and stretched their resources thin. To automate this and accelerate service deployments, they partnered with Itential and leveraged its Multi-Domain Network Automation Platform.

Itential implemented an automated solution that integrated with Cisco NSO to create a zero-touch provisioning workflow. This reduced activation times by 70%, decreased necessary touch points from six to one, and generated an additional two weeks of revenue per customer, all while improving service quality.