Case Study: Virgin Media O2 achieves faster, error-reduced DOCSIS provisioning with Itential

How Virgin Media O2 Automated DOCSIS Provisioning with IAP

Virgin Media O2, a UK communications provider serving more than 46 million customers, needed a faster and more reliable way to provision DOCSIS serving groups across thousands of cable network elements. Before automation, each provisioning job required 300+ lines of configuration and multiple manual handoffs, creating delays and increasing the risk of human error.

Using Itential’s platform, alongside NSO as the network device orchestration layer, Virgin Media O2 built low-code workflows that decoupled manual touchpoints and enabled self-service execution for field engineers. With Itential, the team accelerated provisioning and rollout speed, simplified DOCSIS service delivery at scale, and significantly reduced the chance of configuration errors.

Virgin Media O2