Case Study: Global Pharmaceutical and Medical Technologies Company builds an Automation Center of Excellence with Itential

How a Global Pharma & Med Tech Company Built a Center of Excellence to Foster an Automation-First Culture with Itential

Global Pharmaceutical and Medical Technologies Company partnered with Itential to evolve its network automation program from siloed task scripts into a collaborative, automation-first operating model. The team had already built useful Python and Ansible automations, but managing, sharing, and governing them had become difficult, limiting their broader impact across infrastructure teams.

Using Itential Automation Gateway and the Itential Automation Platform, the company created an Automation Center of Excellence to standardize execution, orchestrate workflows across tools and systems, and make automations easier to consume through self-service channels. With Itential, the company implemented 17 automation use cases in one year, drove BGP/BFD-related network incidents from 11 per quarter to zero, achieved 100% device footprint for baseline compliance reporting, and centralized automation expertise across teams.