Case Study: Global Investment Banking and Financial Services Company achieves faster, compliant network automation with Itential

Global Investment Banking Firm Scales Network Automation by Adopting a High-Code + Low-Code Strategy with Itential

Global Investment Banking and Financial Services Company, a global investment banking firm, needed to scale network automation to handle growing volumes of firewall and network service requests while improving compliance, reducing tool sprawl, and increasing participation from both automation engineers and network engineers. The team had been relying on a mix of DIY Python scripts and vendor-specific controllers, but manual handoffs and siloed processes made it difficult to deliver same-day services. They turned to Itential’s network automation and orchestration platform, including its low-code workflow builder and ServiceNow integration.

With Itential, the customer unified high-code scripts and low-code orchestration into standardized workflows for firewall provisioning, pre- and post-checks, configuration/compliance management, and network failover testing. The solution integrated with Palo Alto Panorama, ServiceNow, Cisco, Arista, and other systems, enabling reusable, secure automations and end-to-end service delivery. As a result, the company fulfilled network service requests in minutes instead of months, reduced errors, improved compliance, and expanded automation participation across the organization.