Case Study: Fiserv achieves governed network automation at scale with Itential

Fiserv automates SWIM upgrades across 25,000 devices with Itential

Fiserv, a major global payment processor, faced a challenge in scaling its network automation. The company had invested in various tools like Ansible and Rundeck, but these pockets of automation operated in silos and could not coordinate end-to-end. This was particularly problematic for maintaining software compliance across its 25,000 multi-vendor devices, a manual and time-consuming process that consumed significant engineering capacity and slowed service delivery.

To solve this, Fiserv implemented Itential as an orchestration layer to connect its existing automation ecosystem. The solution standardized workflows, integrated systems of record, and enabled self-service execution. Using Itential, Fiserv automated its Software Image Management (SWIM), upgrading 200-400 devices every weekend with no-touch automation. This returned the capacity of five engineers to the business, maintained compliance across its entire estate, and provided a governed foundation for future agentic operations, allowing the company to scale its $2 trillion transaction network without proportional headcount growth.

Fiserv