Case Study: a leading federal agency modernizes mission-critical networks with automation and orchestration from Itential

Federal Agency Modernizes Mission-Critical Networks Through Automation & Orchestration with Itential

A leading federal agency worked with Itential to modernize mission-critical network operations while meeting strict compliance and security requirements. Like many public sector environments, it had to keep legacy devices in service longer than commercial organizations, which increased the risk of configuration drift, vulnerabilities, and audit gaps. The agency needed a secure automation platform that could fit its federal stack, support ATO requirements, and help a small team improve configuration compliance, verification, and reporting across distributed infrastructure.

Itential implemented a governed automation and orchestration framework with pre-built integrations, low-code workflows, and support for existing Python and Ansible scripts through the Itential Automation Gateway. The agency automated baseline configuration compliance, interface-description compliance remediation, and L3 VPN provisioning reads, while also gaining out-of-the-box reporting and granular access controls. With Itential, the agency eliminated vulnerabilities from outdated configurations and legacy devices, reduced manual intervention, improved engineer productivity, and established a scalable foundation for future automation such as L3 VPN writes, brownfield services, and broader network modernization.