Case Study: Deutsche Telekom Achieves Greater Operational Efficiency with Itential

Deutsche Telekom Automates Software Upgrades, Increases Operational Efficiency with Itential

Deutsche Telekom, Europe’s largest telecommunications provider, needed to modernize time-consuming, manual, and error-prone network operations for software upgrades across routers, switches, load balancers, and firewalls. To accelerate service delivery, reduce manual errors, and improve engineer productivity, the company turned to Itential and its network automation and orchestration platform.

With Itential, Deutsche Telekom implemented modular, orchestrated workflows and deep Cisco NSO integration to automate configuration, maintenance, and upgrade processes end to end. The solution automated 20+ checks and validations, replaced 100+ pages of execution steps, improved operational efficiency, and freed network engineers to focus on higher-value work while enabling better cross-team collaboration.

Deutsche Telekom

Johannes Peternek

Referent IP Platform Engineer