Case Study: London’s Hammersmith Hospital NHS Trust improves sample tracking and lab management with ItemTracker

London’s Hammersmith Hospital NHS Trust - Customer Case Study

The Andrology Lab at London’s Hammersmith Hospital NHS Trust faced significant risks from its paper-based sample tracking system, including lost samples, transcription errors, and difficulty meeting regulatory audit requirements. Seeking a complete electronic solution, Dr. Kevin Lindsay and his team found that no existing software met their needs for integrated sample, patient, and storage management with accurate mapping. This led them to partner with vendor ItemTracker to develop a bespoke system.

ItemTracker developed a comprehensive laboratory management software solution that integrated barcoding for error-free tracking, virtual container mapping, and multi-user access controls. The system also introduced document scanning and mail-merge functionality, drastically reducing auditing time from a two-person task to a single-person process that takes minutes. The implementation has eliminated costly errors, ensured regulatory compliance, and saved considerable staff time for the hospital, representing a sound investment for the trust.