Case Study: Microsoft achieves deeper community insights with iTalent Digital

Microsoft - Customer Case Study

Microsoft needed to analyze the vast data within its Power BI online communities but found the out-of-the-box analytics from its Khoros platform insufficient for the required depth of insight. The company challenged iTalent Digital to create a highly-customizable solution to pull data for specialized reporting and real-time dashboards.

iTalent Digital built a middleware solution that interfaced with the Khoros API and combined community data with other sources like sales and marketing. The results provided Microsoft with granular, customizable analytics, allowing them to measure community success and operational efficiency effectively. The solution was so successful that iTalent Digital later adapted it for Microsoft's Minecraft support team.

Microsoft