Case Study: a Fortune 100 tech giant boosts customer engagement with iTalent Digital's SmartConX

How SmartConX combined with CommunityConX and LanguageConX enables a Fortune 100 tech giant to turbocharge customer engagement

iTalent Digital worked with a fortune 100 tech giant that was facing the challenge of siloed online support communities for its suite of products. This structure prevented users from discovering how the applications worked together and limited collaboration between the different communities' subject matter experts.

The vendor implemented its SmartConX platform, specifically the CommunityConX and LanguageConX solutions, to automate the syndication and translation of content across all five user communities in near-real time. This solution dramatically increased engagement, with syndicated content being viewed and replied to 70% more than other content. Within 30 days, iTalent Digital's implementation generated an additional 87,293 page views and facilitated a more holistic understanding of the customer's product suite.