Case Study: Shannex achieves rapid COVID-19 response and employee communication with iTacit

Shannex uses iTacit to deploy rapid operational response and combat COVID-19

Shannex, a multi-site senior living provider with over 4,500 employees, faced the significant operational challenge of preventing the spread of COVID-19 into its long-term care communities and mitigating infection among residents and staff. To address this, they turned to the vendor iTacit for a communication solution.

iTacit provided a platform, branded as Shannex Connects, which became the primary channel for daily employee communication and check-ins. The solution enabled clear and timely information distribution, which was critical for the pandemic response. The results included a highly coordinated effort, with employees completing 72,000 course completions in four months and engagement increasing by 11% in new conversations, successfully keeping thousands of employees informed and connected.

Shannex

Catherine MacPherson

Senior Vice President, Operations