Case Study: Shannex increases employee interaction and trust with iTacit

New daily communication channel helps Shannex increase employee interaction by 11%

Shannex, a senior living leader with a multi-site network of 4,500 employees, faced the challenge of maintaining timely, transparent communication and employee trust during the COVID-19 pandemic. The company needed to ensure all team members were informed and felt supported, while also establishing a critical feedback loop for their questions and concerns.

Using the iTacit platform, Shannex implemented a new daily communication channel that provided a transparency-first approach. This solution included a daily bulletin from leadership and direct messaging for support, which created an effective feedback loop. The results for iTacit were significant, leading to an 11% increase in employee interactions, with over 3,900 conversations and 98 board posts in a four-month period, ultimately building substantial trust and momentum for future initiatives.

Shannex

Katherine VanBuskirk

Director of Communications & Community Affairs